Shipping policy

Shipping Policy for Color Couture

Effective Date: 3/23/23

At Color Couture, we strive to provide our customers with a smooth and efficient shipping experience. This Shipping Policy outlines our shipping rates, delivery times, and other important information related to the shipping of our hair care products and tools. By placing an order on our website or online store, you agree to this Shipping Policy.

  1. Shipping Destinations:

We currently ship to addresses within the United States and selected international countries. Please note that additional charges, such as customs fees, duties, and taxes, may apply for international shipments, and these charges are the responsibility of the customer.

  1. Shipping Rates:

a. Domestic Shipping: We offer Calculated shipping for orders within the United States. Shipping rates are calculated at checkout based on the destination, weight, and dimensions of your order.

b. International Shipping: Shipping rates for international orders are calculated at checkout based on the destination, weight, and dimensions of your order. Customers are responsible for any customs fees, duties, and taxes that may apply.

  1. Shipping Carriers:

We use reputable shipping carriers such as USPS, UPS, FedEx, DHL to deliver your order. The carrier and service level will be selected at checkout based on your preferences and the destination of your order.

  1. Processing Time:

Orders are typically processed within 1-3 business days of receipt. This processing time is in addition to the estimated delivery time provided by the shipping carrier. During peak periods or for orders containing customized products, processing times may be longer. We will make every effort to keep you informed of any delays.

  1. Delivery Time:

Estimated delivery times vary based on the shipping carrier, service level, and destination. Once your order is shipped, you will receive a confirmation email with a tracking number, which can be used to track your package's progress.

Please note that delivery times are estimates and are not guaranteed. Color Couture is not responsible for delays caused by the shipping carrier, customs clearance, or other factors beyond our control.

  1. Order Tracking:

You can track your order using the tracking number provided in your shipping confirmation email. If you have any issues with tracking your order or if your package has not arrived within the estimated delivery time, please contact us for assistance.

  1. Damaged or Lost Packages:

If your package arrives damaged or is lost in transit, please contact us within 7 days of the expected delivery date. We will work with the shipping carrier to investigate the issue and, if necessary, send a replacement or issue a refund for the affected items.

  1. Shipping Address Accuracy:

Please ensure that your shipping address is accurate and complete at the time of checkout. Color Couture is not responsible for delays or additional shipping charges resulting from incorrect or incomplete addresses. If a package is returned to us due to an incorrect or incomplete address, the customer will be responsible for the cost of reshipping the order.

  1. Changes or Cancellations:

If you need to change or cancel your order, please contact us as soon as possible. We will make every effort to accommodate your request, but we cannot guarantee changes or cancellations once an order has been processed and shipped.

If you have any questions or concerns about our Shipping Policy, please feel free to contact us at info@colorcouture.com